Privacy policy

Last updated: 21 June 2026

My Blue Maple (ABN 43 691 418 416) is committed to protecting your privacy. We handle your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, how we handle it, and your rights.

Information we collect

We collect only the information we reasonably need to provide behaviour support and respond to enquiries. Depending on how you interact with us, this may include:

• Contact details — name, email, phone number, and your role (e.g. participant, family member, support coordinator).
• Participant details provided in a referral — name, date of birth, NDIS number, and a description of the behaviours of concern or reason for referral. This includes sensitive information, including health information.
• Any other information you choose to provide in messages or during our services.

How we collect it

We collect information directly from you — through our contact and referral forms, by phone or email, and in the course of providing services. Where a referral is made on a participant's behalf, we rely on the referrer having the participant's (or their guardian's) consent.

Why we collect it

We use your information to:

• Respond to your enquiry or referral and assess whether we can help.
• Provide and coordinate Positive Behaviour Support services.
• Communicate with you, and — with consent — with the participant's care team.
• Meet our legal, professional and NDIS obligations.

We collect sensitive information, including health information, only with your consent and only where it is reasonably necessary for these purposes. If you do not provide the information requested, we may not be able to assess a referral or provide support.

Who we share it with

We do not sell your information. We disclose it only:

• with your consent — for example, to a participant's support coordinator or care team;
• to service providers who help us operate (such as secure IT and communications providers), who are bound to protect it; and
• where required or authorised by law, or by the NDIS Quality and Safeguards Commission.

Storage and security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, modification or disclosure, and to destroy or de-identify it when it is no longer needed. Some of our service providers may store or process data outside Australia; where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Accessing and correcting your information

You can ask to access or correct the personal information we hold about you. Contact us at admin@mybluemaple.com.au and we will respond within a reasonable time.

Complaints

If you have a privacy concern, please contact us first at admin@mybluemaple.com.au so we can address it. You may also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.